We are hiring a Program Manager! To apply, please submit cover letter, resume, and 3 references to Info@manymothers.org.
Job Description: Program Manager
Reports to: Executive Director
Status: 50% time – 20 hours per week
Benefits: Paid holidays; flexible schedule; cell phone stipend
Goals and Objectives:
- To provide support to families with new babies in target population.
- To maintain adequate pool of volunteers.
- To ensure that every family requesting services is matched with a qualified volunteer.
Program – 100%
Manage volunteers – 20% – 4 hours per week
- Complete reference and background checks for volunteers.
- Train through volunteer training meetings held monthly or as needed.
- Create and oversee programs to engage volunteers and host regular volunteer meetings.
- Maintain ongoing relationships with past volunteers and volunteers on hiatus.
Provide support to families with new babies – 40% – 8 hours a week
- Meet with and assess needs of families requesting care and match them with the appropriate volunteers.
- Maintain contact with families and volunteers during the service period, making adjustments to the service as needed.
- Manage weekly Postpartum Parenting Group, potentially creating other groups as community requests.
- Coordinate with Program Coordinator to provide baby boxes and safe sleep instruction to mothers who are interested in receiving a baby box and volunteer support.
- Case management – for families we cannot support – includes sharing resources and referrals; for families we do support – includes extra support and help with challenges.
- Collect and maintain records on clients and volunteers for statistical purposes according to the confidentiality and privacy policies of the organization.
- Follow-up with families and volunteers after service; collect stories and final reports.
- Enter all volunteer and family data into database including communications updates.
- Maintain client confidentiality while adhering to HIPAA and program requirements of families receiving postpartum services.
- Demonstrate understanding of different backgrounds, family situations, and values.
- Provide services in a culturally sensitive manner.
- Support at least one family per year.
- Ensure that all families who reach out for support are contacted and provided information about available services.
Community Outreach – 25% – 5 hours per week
- Identify opportunities for community outreach; manage registration and staffing.
- Participate in community events where Many Mothers participation is appropriate.
- In conjunction with Executive Director, build relationships with, and provide information to, health care professionals, relevant non-profits, and medical and social services organizations.
- Work with volunteers to distribute rack/postcards to library, doctors’ offices, hospitals, and other places where pregnant women visit.
- Monitor and respond to internal and external email, Facebook, and website inquiries.
- Check voicemail 2-3x a week.
- Design and coordinate electronic communications for community events and special events.
Marketing and Advertising – 5% – 1 hour per week
- Maintain and update FB along with other social media channels
- Research and identify alumni and conduct interviews for marketing.
- Create social media posts and advertising based on interviews.
- Coordinate with Executive Director to market and advertise for program growth.
Funding – 10% – 2 hours per week
- Assist Executive Director with grant writing and reporting
- College degree. Master’s preferred.
- Strength in recruiting, managing, developing, coaching, and retaining individual volunteers.
- Ability to implement and monitor policy and procedure in accordance with organization guidelines.
- Proficient in using technology as a management-reporting tool.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Resourceful at problem solving.
- Bilingual (English/Spanish) desired.
- Experience working with infants, postpartum mothers and families, and breastfeeding mothers, representing a wide range of socio-economic and cultural backgrounds.
- Ability to pass a mandatory background clearance required of all childcare workers in the State of New Mexico.
- Reliable transportation with valid driver’s license, current automobile registration, and proof of auto insurance.
- Ability to work well in culturally diverse settings, which includes knowledge of local population served.
- Ability to work independently and within a team setting.
- While performing the duties of this job, the employee is regularly required to walk, stand, drive, or sit for long periods of time and use computer equipment and cell phones. The employee is occasionally required to reach with hands and arms, stoop, kneel, crouch or crawl. The employee must be able to lift 40 pounds.
- Personal qualities of integrity, credibility, and a commitment to and passion for the mission of Many Mothers.
Target start date is mid-April.